Crucial Conversations
Whenever you're not getting the results you're looking for, it's likely a crucial conversation is keeping you stuck. Whether it's a problem with poor quality, declining customer satisfaction, or a strained relationship-whatever the issue-if you can't talk honestly with nearly anybody about almost anything, you can expect poor results. Crucial Conversations is an award-winning two-day communication course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. Course participants will receive a copy of the New York Times bestselling book, Crucial Conversations: Tools for Talking When Stakes are High (2nd Edition).
Who should attend: All Civilian Employees